The no-show patient offends me.
This applies to the OR more than to clinic appointments. Often, the no-show patient in clinic provides a welcome break. Coincidentally the type of patient who has better things to do either 1) doesn’t need me or 2) would waste my time anyway.
There are few things more offensive and insulting than someone not showing up for surgery unannounced. This tells me that they regard others’ time and efforts as worthless.
The OR staff have prepared case material for the operation, rearranged the schedule to accomodate this person, and anticipate their arrival with medicines and supplies drawn up and waiting.
The anesthesiologist looks down the list and sees that he will have work and therefore income ahead of him when he sees the patient’s name on the schedule.
My personal office staff/nurses have gone over instructions and tried to be diligent in explaining directions and making sure all questions are answered, expending valuable time that they could use making the office run more efficiently or helping other patients.
And lastly, little old me. I read about and prepare for their operation, even “fret” or “worry” about wanting to do the “right thing” and make the correct and ethical decisions for this patient. They ostensibly trusted me in the office, never showing any signs of disagreement or flinching when I explained that I recommended surgery, etc. Though I tried to offer ample opportunity for questions, appropriately and painfully going over potential complications and alternative treatments, still the patient agrees and wants to go through with surgery.
All of this has happened; all this time and mental/physical/emotional energy has been churned out. So instead of a simple phone call - “hey, I had some questions”, or “yo-yo - I don’t want surgery”, or “hey, my granny says you rich doctors think you know everything and she got breast cancer from a trigger finger release”, etc., the patient simply vanishes.
Of course, they could have fallen victim to some unholy accident - just call after the accident/bear mauling/raging inferno and let us know what happened!
People are amazing. As Elaine from Seinfeld says - “I will NEVER understand people!”, and Jerry responds, “They’re the worst!”.
all my stress
Posted July 18, 2008 by cynikalCategories: patient comments, patients
Tags: crazy patient stress neck
“I keep all my stress there”
How can I take a patient seriously who handles their pain/symptoms so poorly as to use this phrase to describe their situation? This happened most recently when I was (briefly) examining someone’s neck to rule out radiculopathy as a source of numbness. This happens particularly commonly when someone has neck pain.
As a surgeon, I immediately lose confidence that I can help such a person. There are twelve to twenty other “health care providers” whose office they would benefit more from visiting (chiropractor, acupuncturist, massage therapist, etc.).
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